|About CR Dynamics

WHO WE ARE:

CR Dynamics is an acronym for Customer Relations Dynamics.  We’re a call center support company based in Baltimore, Maryland. We are experts in delivering high quality customer experiences with our call center.

WHAT WE DO:

Focused on attention to details and responsiveness we build Customer Contact Center programs inside our call center that support your unique needs. Our consultative approach provides flexibility that saves your company time and money. The end results are; a 24 x 7 presence, faster implementation and real business intelligence.

HOW WE DO IT:

We have perfected a step by step “personal” guide that’s applied to each program.

This helps both you and the CRD team to plan every detail of your program. Accomplishing more – we make sure you have plenty of options to get things done how you want them, when you want them – all with subject matter experts dedicated to your program’s success.

atAglance

GET TO KNOW US:

  • Started in 1994
  • A Support Call Center Located in Baltimore, Maryland
  • Automated Contact Center Support Services

CERTIFICATIONS:

  • MD DOT
  • NMSDC
  • Baltimore City
  • GSA IT70 Schedule

RECENT AWARDS:

  • MDHBC’s Hispanic Heritage Awarded the American Dream Award to Charles Ramos
  • The US Small Business Administration, Baltimore District, 2014 Minority Small Business Champ of the Year awarded to Charles Ramos

 

HISTORY

POPCORN & POPSICLES

CRD was once a one man operation. Charlie started the company on the kitchen table. The first 10 years were tough – Charlie’s main diet – you guessed it popcorn and popsicles.  During that time, he laid the foundation, perfecting the mission of the company and fulfilling his vision.

Fast forward – twenty years later – we have assembled a team of SME’s who are delivering excellence to large fortune 500 companies and to State and Federal customers.

CR Dynamics Call Center

VISION

ACCOMPLISHING MUCH WITH LITTLE

With all the key elements that make up a smart customer engagement program – it can be overwhelming. For over twenty years, CRD has honed our call center support processes to make this part of the job easy for you to implement programs efficiently.

Transformations within the call center environment are happening all the time and we are monitoring and implementing the changes that make your program better.

A current noticeable shift in the call center environment is the greater involvement of your marketing department.  They are spending more time and money on campaigns and we incorporate these changes in our human to human interactions (H2H) into the customer dialogues and data capturing efforts.

“In the Cloud” movement has already been implemented within our environment. All programs, scripting and data are backed up and stored in the cloud.

Web Enabled Agents – agents are able to log into your web site and enter data, provide knowledge, in real time.