order center, out-bound telemarketing, baltimore, maryland

About Us

CR Dynamics is one of the top contact centers in the U.S., providing services to private industry and government agencies. Over the past ten years, our perceptiveness in delivering critical program management supported with high tech solutions has become invaluable to our clients.

We have grown into a mature, well-established company with a variety of contract experiences; covering help desk services, inbound travel counseling, order taking, reservations, and outbound market research survey work.

Our ability to manage large, complex programs comes from the flexibility and creativity we embrace each time we tackle a new challenge. We have found operating under an organizational structure that fosters efficiency and information sharing works best in meeting our clients' specific needs.

CR Dynamics has also accumulated several well-deserved industry awards as well as impressive acknowledgements from our customers and high-level government officials. Governor Robert L. Ehrlich, Jr. of Maryland, the Honorable Martin O'Malley Mayor of Baltimore, U.S. Senator Barbara Mikulski, and U.S. Congressman Dutch Ruppersberger have all recognized our company for outstanding performance.

We are a certified, minority-owned firm, located in a HUB zone with an established GSA contract.


Company History
Located in Baltimore, Maryland, CR Dynamics began operations in 1994 as a home-based business. By combining the strong leadership of Charles Ramos with a vision to be the best, the company has quickly grown into one of the leading contact center firms in the industry.

Over the years, the company has received numerous industry awards, including the "1997 Rising Star", "1998 Rising Star", and the "1998 MVP Quality Award" from Call Center Solutions Magazine. In 2000, the company reached a new milestone as its revenues grew to over $2 million a year, and each year the company continues to enjoy impressive growth.

Today, CR Dynamics continues to serve its clients from their headquarters in Baltimore's Financial District in the downtown Inner Harbor area.

With a highly qualified program management staff and state of the art technical solutions, CR Dynamics remains a leader in contact center and Customer Relationship Management (CRM).


Corporate Leadership

 

Charles Ramos
President & CEO

Charles Ramos has always had the vision to be an entrepreneur and a successful businessman.

In 1983, Charles joined Digital Equipment Corporation gaining experience in manufacturing production control and scheduling, logistics and inventory control, field service support, capital assets accounting, and sales account management. In 1992, Charles was voted Vice President of his class by his peers during the comprehensive six month S.E.L.L. Account Management program.

In 1993, Charles left to become Regional Sales Manager for Frederick Engineering, a firm that specializes in the manufacture of handheld test equipment and protocol analyzers for the telecommunications industry. While there, Charles received both employee of the month and employee of the year awards.

In 1994, Charles seized a lifelong dream and brought it to reality by utilizing his learned practical business knowledge and applying it to his own business, CR Dynamics. Through his hard work and determination, he was able to grow CR Dynamics into one of the leading contact center firms in the industry.

Today, Charles lends his considerable leadership and entrepreneurial skills to many small business organizations and civic associations. He has been recognized numerous times by his peers as an outstanding member of the Baltimore business community, including one of the "50 Most Influential Minorities in Business."

Awards, Certifications, Memberships:

  • Vice President, Maryland Hispanic Chamber of Commerce (2000 - 2003)
  • President, Howard County Maryland Hispanic Chamber of Commerce (2001 - 2003)
  • Treasurer, Annual Maryland Hispanic Business Conference
  • Advisory Board Member of the National Neighborhood Grocers Association
  • Howard County Maryland EBO Award (Most Outstanding Minority Owned Business) 1998
  • Ranked 81 of top 100 Maryland Diversity Owned Corporations (2001)
  • Ranked 24th Largest Minority Owned Firm in the Baltimore Metro Region (2001)
  • Minority Business Professionals Network; "Fifty Influential Minorities in Business" (2003)
  • Nominated by the U.S. SBA (Baltimore District) for Small Business Person of the Year (2003)
  • Governor's Appointee - Efficiency in Procurement Task Force (2003)
  • Treasurer Baltimore Hispanic Chamber of Commerce (Present)
  • Baltimore City Proclamation - July 29, 2003
  • Governor's Citation, - July 29, 2003
  • Governor's Appointee - Governor's Taskforce on Centralized Bidders Registration - August 2004
  • Baltimore Smart CEO 50 Fastest Growing Companies in Baltimore - (2005)
  • Baltimore Business Journal Top 50 Minority Businesses - (2005-2006)
  • Maryland Top 100 Minority Owned Businesses (Maryland Governor's Office of Minority Affairs) - (2006)
  • Inc 5000 Honoree (2008)
  • Top 100 Maryland Diversity Owned Businesses (2008)
  • Top 500 US Hispanic Owned Businesses (2008)

Order center, out-bound telemarketing at CR Dynamics, Baltimore, Maryland.

CR Dynamics & Associates, Inc.
7 East Redwood Street, 6th Floor
Baltimore, MD 21202
P: 410.347.5600
F: 410.347.5603
E: info@crdynamics.com

Specializing in Out Bound Telemarketing & Order Center Services in Baltimore, Maryland.

Services: Help Desk | Order Processing | Answer Services | Event / Seminar Registration | Market Research Surveys | IVR | Web Chat | Home

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CR Dynamics offers Out Bound Telemarketing & Order Center Services.
CR Dynamics & Associates has offices in Baltimore, Maryland.