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About Us
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CR Dynamics is one of the top contact centers
in the U.S., providing services to private
industry and government agencies. Over the
past ten years, our perceptiveness in delivering
critical program management supported with
high tech solutions has become invaluable
to our clients.
We have grown into a mature, well-established
company with a variety of contract experiences;
covering help desk services, inbound travel
counseling, order taking, reservations,
and outbound market research survey work.
Our ability to manage large, complex programs
comes from the flexibility and creativity
we embrace each time we tackle a new challenge.
We have found operating under an organizational
structure that fosters efficiency and information
sharing works best in meeting our clients'
specific needs.
CR Dynamics has also accumulated several
well-deserved industry awards as well as
impressive acknowledgements from our customers
and high-level government officials. Governor
Robert L. Ehrlich, Jr. of Maryland, the
Honorable Martin O'Malley Mayor of Baltimore,
U.S. Senator Barbara Mikulski, and U.S.
Congressman Dutch Ruppersberger have all
recognized our company for outstanding performance.
We are an 8(a) certified, minority-owned
firm, located in a HUB zone with an established
GSA contract.
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Company History
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in Baltimore, Maryland, CR Dynamics began
operations in 1994 as a home-based business.
By combining the strong leadership of Charles
Ramos with a vision to be the best, the company
has quickly grown into one of the leading
contact center firms in the industry.
Over the years, the company has received
numerous industry awards, including the
"1997 Rising Star", "1998
Rising Star", and the "1998 MVP
Quality Award" from Call Center Solutions
Magazine. In 2000, the company reached a
new milestone as its revenues grew to over
$2 million a year, and each year the company
continues to enjoy impressive growth.
Today, CR Dynamics continues to serve its
clients from their headquarters in Baltimore's
Financial District in the downtown Inner
Harbor area.
With a highly qualified program management
staff and state of the art technical solutions,
CR Dynamics remains a leader in contact
center and Customer Relationship Management
(CRM).
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Corporate Leadership
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Charles Ramos
President & CEO
Charles Ramos has always had the
vision to be an entrepreneur and
a successful businessman.
In 1983, Charles joined Digital Equipment
Corporation gaining experience in
manufacturing production control and
scheduling, logistics and inventory
control, field service support, capital
assets accounting, and sales account
management. In 1992, Charles was voted
Vice President of his class by his
peers during the comprehensive six
month S.E.L.L. Account Management
program.
In 1993, Charles left to become Regional
Sales Manager for Frederick Engineering,
a firm that specializes in the manufacture
of handheld test equipment and protocol
analyzers for the telecommunications
industry. While there, Charles received
both employee of the month and employee
of the year awards.
In 1994, Charles seized a lifelong
dream and brought it to reality by
utilizing his learned practical business
knowledge and applying it to his own
business, CR Dynamics. Through his
hard work and determination, he was
able to grow CR Dynamics into one
of the leading contact center firms
in the industry.
Today, Charles lends his considerable
leadership and entrepreneurial skills
to many small business organizations
and civic associations. He has been
recognized numerous times by his peers
as an outstanding member of the Baltimore
business community, including one
of the "50 Most Influential Minorities
in Business."
Awards, Certifications, Memberships:
- Vice President, Maryland Hispanic Chamber of Commerce (2000 - 2003)
- President, Howard County Maryland Hispanic Chamber of Commerce (2001 - 2003)
- Treasurer, Annual Maryland Hispanic Business Conference
- Advisory Board Member of the National Neighborhood Grocers Association
- Howard County Maryland EBO Award (Most Outstanding Minority Owned Business) 1998
- Ranked 81 of top 100 Maryland Diversity Owned Corporations (2001)
- Ranked 24th Largest Minority Owned Firm in the Baltimore Metro Region (2001)
- Minority Business Professionals Network; "Fifty Influential Minorities in Business" (2003)
- Nominated by the U.S. SBA (Baltimore District) for Small Business Person of the Year (2003)
- Governor's Appointee - Efficiency in Procurement Task Force (2003)
- Treasurer Baltimore Hispanic Chamber of Commerce (Present)
- Baltimore City Proclamation - July 29, 2003
- Governor's Citation, - July 29, 2003
- Governor's Appointee - Governor's Taskforce on Centralized Bidders Registration - August 2004
- Baltimore Smart CEO 50 Fastest Growing Companies in Baltimore - (2005)
- Baltimore Business Journal Top 50 Minority Businesses - (2005-2006)
- Maryland Top 100 Minority Owned Businesses (Maryland Governor's Office of Minority Affairs) - (2006)
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Order
center, out-bound telemarketing at CR Dynamics, Baltimore,
Maryland.
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CR Dynamics & Associates, Inc.
7 East Redwood Street, 6th Floor
Baltimore, MD 21202
P: 410.347.5600
F: 410.347.5603
E: info@crdynamics.com |
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